Refund and Returns Policy

At Flexlite, we are dedicated to providing high-quality products and ensuring that you are fully satisfied with your purchase. If for any reason you are not completely happy, we offer an easy return and refund process.

• Eligibility for Returns: Items may be returned within 30 days of receipt for a full refund or exchange, provided they are in their original, unused condition, with all packaging and proof of purchase.
• Non-Returnable Items: Customized or final sale products are not eligible for returns unless they are defective or damaged.
• Return Process: To initiate a return, please contact our customer service team at info@flexlite.com for a return authorization. Once approved, we will provide instructions for shipping the item back to us.
• Refund Process: Once we receive and inspect your returned item, your refund will be processed to your original payment method within 5-7 business days.
• Exchanges: If your product is defective or damaged, we will replace it at no additional cost. Please notify us within 7 days of receiving the item.